Shipping Policy

House of Mosara Operated by M/s Mosara and Company

Last updated: August 3, 2026

---

1. Shipping Coverage

We currently ship pan-India, and offer free shipping on all orders, with no minimum order value. Cash on Delivery (COD) is available on almost every serviceable pincode across India; a small number of remote or restricted pincodes may not be serviceable by our courier partners, in which case this will be indicated at checkout before you place your order.

2. Order Processing Time

All orders are processed and quality-checked before dispatch. Please allow 2–3 business days for your order to be processed and handed over to our courier partners, in addition to the delivery timeline below.

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Delivery Timeline

Once your order has been dispatched, estimated delivery timelines are as follows:

Destination	Estimated Delivery (After Dispatch)
Metro & major cities	2–4 business days
Other locations	May take slightly longer depending on courier serviceability in your area

Total estimated time from order to delivery: approximately 4–7 business days, though this may vary based on your location, courier availability, and external factors beyond our control (see Section 7).

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email/SMS with a tracking link so you can follow your order's journey to your doorstep.

5. Cash on Delivery (COD)

• COD is available on almost every pincode we service. If COD is unavailable for your specific location, this will be reflected at checkout.
• Please ensure someone is available at the delivery address to make payment and receive the order at the time of delivery.
• We reserve the right to restrict or withdraw COD availability for certain orders or customers at our discretion (for example, in cases of repeated non-delivery or refusal).

6. Shipping Charges

We currently offer free shipping on all orders, pan-India, regardless of order value. Any change to this policy will be reflected on this page and communicated at checkout.

7. Delays

While we strive to meet the timelines above, delivery may occasionally be delayed due to factors beyond our control, including but not limited to weather conditions, courier operational issues, regional restrictions, or public holidays. We appreciate your patience in such situations and will keep you informed if we're made aware of a significant delay to your order.

8. Delivery Attempts and Failed Deliveries

• Our courier partners typically make multiple delivery attempts before returning a shipment to us.
• If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order (including COD refusal), the order may be returned to our warehouse. In such cases, we will contact you to arrange re-shipment (additional charges may apply for re-attempted delivery, at our discretion) or process a cancellation as applicable.

9. Damaged or Missing Items

If your order arrives damaged, tampered with, or you receive the wrong item, please refer to our Refund & Return Policy — you must report this within 7 days of delivery to be eligible for a replacement or store credit.

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our courier partnerships, processing times, or service areas. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

For any shipping-related questions or concerns, reach out to us at:

Email: people@houseofmosara.com