Privacy policy

Privacy Policy

House of Mosara Operated by M/s Mosara and Company
Effective Date: 1st July 2026 
Last Updated: 3rd August 2026

House of Mosara operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). House of Mosara is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us, in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the rules framed thereunder, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules"). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including transaction details, form of payment, order value, and payment confirmation. Full card, debit card, UPI, and bank account details are collected and processed directly by our payment gateway partner, which is PCI-DSS compliant. House of Mosara does not store your full card or bank account numbers on its own servers.
  • Account information including your username, password, security questions, preferences and settings (where applicable).
  • Transaction information including the items you view, add to cart, add to your wishlist, or purchase, return, exchange or cancel, and your past order history.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry regarding a return, replacement, or order issue.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, visit or use the Services, or communicate with us;
  • Automatically through the Services, including from your device when you visit our website, and through the use of cookies and similar technologies;
  • From our service providers, including Shopify (our hosting platform) and our payment gateway partner, when they collect or process your personal information on our behalf;
  • From our courier/logistics partners, in order to fulfil and track your shipment.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to process your payments, fulfil your orders, arrange shipping, facilitate returns/replacements, remember your preferences, send order-related notifications, and create a customized shopping experience for you.
  • Marketing and Advertising (only where applicable). Where you have opted in, we may use your personal information to send you promotional communications by email, SMS, or WhatsApp, and to show you relevant advertisements. You can opt out at any time as described below.
  • Security and Fraud Prevention. We use your personal information to authenticate your account/orders, provide a secure payment and shopping experience, and detect or prevent fraudulent or unauthorized activity. You are responsible for keeping your account credentials safe and should not share them with anyone.
  • Communicating with You. We use your personal information to provide customer support, respond to your return/replacement requests, and maintain our relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable Indian law, respond to valid legal process (including requests from law enforcement or government agencies), and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • With Shopify, our website hosting and e-commerce platform provider.
  • With our payment gateway partner solely to process payments securely.
  • With our courier and logistics partners, solely to fulfil and deliver your order.
  • With professional advisors (e.g., accountants, legal counsel) where necessary for legitimate business purposes.
  • Where required to comply with applicable law, a court order, or a valid request from a government or law enforcement authority.
  • In connection with a business transaction such as a merger, acquisition, or restructuring of M/s Mosara and Company.

We do not sell your personal information to third parties for their own independent marketing purposes.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for us. Information you submit to the Services will be transmitted to and shared with Shopify, which may be located in countries other than India, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their own privacy policies. We are not responsible for the privacy or security practices of such third-party sites.

Children's Data

The Services are not intended for use by individuals under 18 years of age, and we do not knowingly collect personal information from children as defined under the DPDP Act. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact our Grievance Officer (details below) to request its deletion.

Security and Retention of Your Information

We implement reasonable security practices and procedures, in line with the IT Rules and the DPDP Act, to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as reasonably necessary to:

  • Fulfil the purposes described in this Policy (e.g., processing your order, handling returns/replacements);
  • Maintain business and tax records as required under applicable Indian law (generally up to 8 years for financial/transaction records); and
  • Resolve disputes and enforce our agreements and policies.

Once no longer required, your personal information will be securely deleted or anonymized.

Your Rights and Choices

As a data principal under the DPDP Act, you have the following rights in relation to your personal information, subject to applicable exceptions:

  • Right to Access — Request confirmation of, and access to, the personal information we hold about you.
  • Right to Correction and Erasure — Request that we correct inaccurate or incomplete personal information, or delete personal information that is no longer necessary for the purpose it was collected.
  • Right to Grievance Redressal — Raise a grievance regarding the processing of your personal information (see Grievance Officer details below).
  • Right to Nominate — Nominate another individual to exercise your rights under the DPDP Act in the event of your death or incapacity.
  • Managing Communication Preferences — You may opt out of promotional emails/SMS/WhatsApp messages at any time using the unsubscribe link or by writing to us. You may still receive non-promotional, transactional communications relating to your orders and account.

You may exercise these rights by contacting our Grievance Officer using the details below. We may need to verify your identity before processing your request, and will respond within a reasonable time and in accordance with applicable law.

Grievance Officer

In accordance with the Information Technology Act, 2000, the IT Rules, and the DPDP Act, the Grievance Officer for House of Mosara is:

Name: Akhil Khanna
Designation: Grievance Officer, M/s Mosara and Company
Email: people@houseofmosara.com
Address: M/s Mosara and Company, Sector 47, Gurgaon, Haryana – 122018, India

We aim to acknowledge all grievances within 48 hours and resolve them within 30 days, in accordance with applicable Indian law. If you are not satisfied with our resolution, you may escalate your complaint to the Data Protection Board of India, as applicable.

International Transfers

While House of Mosara serves customers within India, some of our service providers (such as Shopify) may store or process data on servers located outside India. Where this occurs, we take reasonable steps to ensure such transfers are conducted in accordance with the DPDP Act and applicable Indian law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:
Email: people@houseofmosara.com
Address: M/s Mosara and Company, Sector 47, Gurgaon, Haryana – 122018, India