Refund policy

Refund & Return Policy

"House of Mosara" Operated by M/s Mosara and Company
Effective Date: 1st July 2026 
Last Updated: 3rd August 2026

1. Overview

At House of Mosara, every fragrance is quality-checked before it leaves our warehouse. Because of the personal-care and hygiene-sensitive nature of perfumes, we are unable to accept returns for reasons of personal preference, change of mind, or dissatisfaction with a scent once a product has been opened or used. However, we stand fully behind the condition and accuracy of what we ship, and this policy explains how we handle damaged or incorrect items.

2. Eligibility for Return/Replacement

You are eligible to request a return, replacement, or store credit only if:

  • The product you received was damaged (including damage during transit, a broken seal, leakage, or a broken bottle); or
  • You received the wrong item (a product different from what you ordered).

Requests outside these two categories — including requests based on scent preference, change of mind, or any request raised after the eligibility window below — will not be accepted.

Multi-item orders: If your order contains multiple products and only one or some of them arrive damaged or incorrect, the return/replacement/credit process outlined below applies only to the affected item(s). Undamaged, correctly shipped items in the same order are not eligible for return.

3. Time Limit to Raise a Request

  • You must inform us within 7 days of the delivery date.
  • Requests must be raised via email to people@houseofmosara.com, along with your order number and, where possible, photos/video of the product, packaging, and shipping label.
  • Requests raised after 7 days from the date of delivery will not be entertained, regardless of the reason.

4. Verification Process

  1. Once we receive your email, our team will review the details and supporting evidence.
  2. We aim to validate and respond to your request within 48 hours of receiving your email.
  3. If approved, we will arrange for a reverse pickup of the product from your registered address.
  4. The product must be returned:
    • Unused and in its original, sealed condition;
    • With all original packaging, box, and accessories intact;
    • In a condition that allows us to verify the reported issue (damage/wrong item).
  5. Products that show signs of use, tampering, or are missing original packaging may be rejected at the warehouse verification stage, and no replacement/credit will be issued in such cases.

5. Resolution Options

Once the returned product is received and verified at our warehouse, you will be offered one of the following two options:

Option 1: Replacement We will ship a replacement of the same product to your registered address, free of additional charge.

Option 2: Store Credit We will issue a coupon code equal to 100% of the order value, valid for 1 year from the date of issuance, redeemable on any purchase on houseofmosara.com.

Note: House of Mosara does not process refunds to the original payment method or bank account. All approved claims are resolved via replacement or store credit only, including for Cash on Delivery (COD) orders.

6. Non-Returnable Situations

We are unable to offer a return, replacement, or store credit if:

  • The request is raised after 7 days from the delivery date;
  • The product has been opened, used, or altered, and the return is not due to verified damage/wrong item;
  • The issue reported cannot be verified upon inspection at our warehouse;
  • The product was damaged due to misuse, improper storage, or handling after delivery.

7. Reverse Pickup

  • Reverse pickup, once approved, will be arranged by House of Mosara at no cost to you.
  • Please ensure the product is packed securely and handed over in the condition specified in Section 4.

8. How to Reach Us

For any return, replacement, or damaged/wrong-item claim, please write to us at:
Email: people@houseofmosara.com
Subject line: Return Request – [Your Order Number]

We aim to acknowledge every email within 48-72 hours.

House of Mosara reserves the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of houseofmosara.com after changes constitutes acceptance of the revised policy.